How we work?

1. PAYMENT MANUAL AND ITS CANCELLATION PROCESS: ​ Non-Payment in the First 5 Days of the Month. At Demandu, we understand that unforeseen circumstances may arise, but it is also essential to maintain a balance in our operations. Therefore, we have established a clear cancellation policy in case of non-payment during the first 5 days of the month. Cancellation Process: Payment Reminder: On the first day of the month, a friendly reminder will be sent via email and/or through our internal messaging system notifying the customer of the pending payment. Day 3: On the third day of the month, a second, more urgent notification will be sent, highlighting the importance of payment and recording the consequences of non-compliance. Day 5: If payment has not yet been received by the fifth day of the month, the service will be canceled. Access to the platform and associated services will be suspended immediately. Consequences of Cancellation: Suspension of Services: The client will lose access to all services and functionalities provided by Demandu until the payment is regularized. Reactivation after Payment: Once the outstanding payment is made, services will be reactivated within a reasonable period of time. However, a reactivation fee may apply. Additional procedures: Continuous Communication: Our customer support team will be available to help troubleshoot and provide assistance during this process. Prior notification: Before cancellation is applied, all reasonable efforts will be made to contact the customer and resolve any outstanding issues. ​ Flexibility: We understand that each situation is unique, and we are willing to consider special circumstances. If a customer is facing temporary difficulties, we recommend contacting our support team to discuss options and avoid interruptions in services. ​ This policy aims to maintain transparency and ensure compliance with contractual agreements, while addressing exceptional situations in a fair and understanding manner.

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2. AUTOMATIC PAYMENTS AND THEIR CANCELLATION PROCESS: At Demandu, we strive to provide a hassle-free service experience to our customers. To facilitate this process, we have implemented automatic payments to guarantee the continuity of the contracted services. ​ Automatic Payments: 1. Initial Configuration: At the start of the subscription, automatic payments are set up using the credit card information or account details provided by the customer. 2. Monthly Collection: The corresponding payment will be processed automatically at the beginning of each billing cycle, guaranteeing continuity of service. Cancellation Process: 3. Cancellation Request: If at any time you wish to cancel our services, you can request cancellation by sending an email to contacto@demandu.tech with the title "Cancellation". 4. Cancellation Process: The cancellation process will be opened by our team and will take place at the end of the current billing month, ensuring that all paid services are available until the end of the relevant period. 5. Cancellation Confirmation: Once the cancellation process is complete, you will receive an email confirmation, detailing the canceled services and any relevant information. Flexibility: We are committed to providing flexibility to our customers. If you have special circumstances, we encourage you to contact us before requesting cancellation. We will be happy to explore options and find solutions that fit your needs. 6. Contact: For any questions or cancellation requests, do not hesitate to contact us through contacto@demandu.tech ​ At Demandu, we value transparency and flexibility, and our goal is to ensure that every customer has a positive experience at every stage of their journey with us.

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