How we work?

At Demandu, our priority is to provide products and services of the highest quality. However, we understand that exceptional circumstances may arise. Below is our no-return policy which applies to most of our products and services.

 

Non-refundable Products and Services:

 

• Digital Products:

  • All digital products, including software, licenses and online services, are non-refundable after delivery or activation.

• Hired services:

  • Contracted services, such as monthly or annual subscriptions, are non-refundable. This includes any services already used or partially consumed.

 

Exceptions:

• Defective products:

  • Should you receive a defective or damaged product, we offer replacements or alternative solutions. Customers must report any problems within three business days of receiving the product.

• Billing Errors:

  • In the case of billing errors, we are committed to correcting any incorrect charges immediately.

 

Process for Exceptional Problems:

 

• Contact Support:

  • If you encounter any problems with your product or service, please contact our support team at contacto@demandushop.com within five business days of purchase or receipt.

• Problem Documentation:

  • Please provide full details and documentation on any issues experienced so we can assess them effectively.

 

Commitment to Customer Satisfaction:

 

Although our general policy is no returns, we are committed to working closely with our customers to address any issues fairly and satisfactorily. Our goal is to ensure that every customer has a positive experience with our products and services.

 

This policy is subject to change and it is recommended that you review it periodically. If you have any questions or concerns, please do not hesitate to contact our support team. We appreciate your understanding and trust in Demandu.